Support

A Partner Who Takes the Long View

To ensure that your system is up and running 24/7/365 without any major problems, we provide standard warranty and support services that is included with your purchase of your products.

We also offer a wide range extended support and warranty services tailored through Service Level Agreements to support the Enablence technology on your network. You define the extended warranty, support, and services you want to receive to optimize network operations and achieve a high return while reducing operating expenses. All support activity is delivered through our Technical Assistance Centre.

Technical Assistance Center (TAC)

Enablence’s Technical Assistance Center and field engineering teams are staffed by seasoned engineering and operations professionals, who have world-class design and implementation know-how, superb product knowledge, and proven expertise in solving customer problems. We offer a variety of option to provide you with the support you require in a fast and efficient way.

Support Options:

1. Customer Support Portal: Search for answers to your particular challenge or register/send in your issue if you did not find the answer in the support database. You can then check the issue resolution status through the portal at any time.
2. Email: Send us an email at tac@enablence.com
3. Telephone: For urgent service affecting issues, call our Customer Care Center at +1 (603) 766-5175. In North America, you can also call +1 (877) 726-6299. Our Centre is available 8:00 am to 8:00 pm Eastern Time, Monday to Friday excluding holidays.

Return Material Authorization (RMA)

1. Customer Support Portal: The fastest way to get an RMA number is through our Customer Support Portal.
2. Email: You may also request a RMA via email at rmarequest@enablence.com. Response to requests may require 24 to 48 hours during normal business days.
3. Telephone: An RMA may be requested through our Customer Care Center at +1 (603) 766-5175. In North America, you can also call +1 (877) 726-6299. Our Centre is available 8:00 am to 6:00 pm Eastern Time, Monday to Friday excluding holidays.

To learn more about the standard or extended support options, click here to download the data sheet or contact your regional sales manager to discuss your options.