Support
Technical Assistance Center (TAC)
Enablence’s Technical Assistance Center and field engineering teams are staffed by seasoned engineering and operations professionals, who provide world-class design and implementation know-how, superb product knowledge, and proven expertise in solving customer problems.
There are three ways you can reach us for support:
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Use the Self-Care Portal to advise us of your issue. You can then check the issue resolution status through the portal at any time. You can also use the portal to search for answers to your particular challenge.
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Send us an email at tac@enablence.com
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For urgent response, call our Customer Care Center at +1 (603) 766-5175. In North America, you can also call (877) 726-6299.
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To request a Return Material Authorization (RMA) you can use our Self-Care Portal. Prior to requesting a RMA via the portal you must pre-register with our TAC at tac@enablence.com. Additionally, you may request a RMA via email at rmarequest@enablence.com Response to requests may require 24 to 48 hours during normal business days (Monday to Friday, USA). Additionally, a RMA may be requested through our Customer Care Center using the above phone numbers.
We respond to issues that come in via email or the Self-Care Portal within 24 hours. For access to the Self-Care Portal, use the id and password that were provided by your account team. If you do not have an id/password, please contact tac@enablence.com and we will enable your access.
For information on the types of additional support and services provided by Enablence beyond warranties, visit the Services section of this site.